← Back to Side Piece

Help & Support

Last updated October 31, 2026

Stuck, found a bug, or something didn't download right? Write to us here and we'll answer.

Asking for a refund? Use this form and pick "Billing or a refund" — we reply within 2 business days.

Quick fixes

  • Add-on won't open on a phone or tablet? See How to install.
  • Packs imported but nothing changed? Edit your world, open Behavior Packs and Resource Packs, and switch both on.
  • A creation shows a lock? It's saved and safe. The free plan opens 3 creations; the Full app opens them all.

Please don't send passwords or payment card numbers. We never ask for them.

NOT AN OFFICIAL MINECRAFT PRODUCT. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT.

Minecraft is a trademark of Mojang Synergies AB.